Twilio for WhatsApp integration for connected retail

Connect recorded order milestones to appropriate WhatsApp messages. A shop alert and a customer update can originate from the same event while containing different information.

Vehoo starts with the outcome you need: less repeated entry, a consistent record and a clear next step for the team. We assess the connection around your existing setup, rather than requiring a software replacement before understanding the workflow.

WhatsApp sender setup, applicable permissions and message requirements must be met. Provider delivery status is separate from a customer reading or acting on the message.

We document the source of truth, read and write permissions, update direction and the intended frequency. Your team approves the mapping and the sample results before the connection becomes part of the live operation.

Start with a representative record and verify the result at both ends. Change a value, repeat an event and interrupt the connection in a test environment where available. The expected outcome should be recorded before the check is run.

The release plan defines how pending work is handled during cutover and how the previous workflow can be restored. Once live, review failures and stale updates so the store can act on a visible issue rather than discover it through a customer complaint.