Returns logistics
Connect return requests, collection or parcel routes, goods inspection and the refund decision.
A return has a physical journey and a decision.
Approving a return, arranging transport, receiving goods and issuing a refund are separate steps. Joining them avoids refund decisions being detached from the condition or location of returned stock.
The merchant’s category-specific policy determines eligibility and customer instructions. Vehoo can surface that policy and connect the agreed return workflow; it does not replace the merchant’s legal responsibilities.
A clear operational workflow.
Agree the rules, give each step an owner, and make exceptions visible.
What we establish together.
- Return eligibility and responsibility for customer communication.
- Parcel labels, collection options and the treatment of return costs.
- Inspection, quarantine, restocking and damaged-goods procedures.
- Refund approval and reconciliation with the original payment.
A returned power tool may need inspection before it can become saleable stock. Its arrival should be recorded separately from the refund decision, with the payment reference retained once the outcome is authorised.
This example explains the workflow; it is not a customer case study or a performance claim.
Your questions, answered.
Does one return policy apply to every retailer?
No. The policy needs to reflect the merchant, goods and contractual circumstances.
Can a return label be generated?
A label can be included where the contracted carrier service supports the required return route.
Are bulky collections handled like parcels?
No. Access, packaging, vehicle and handling arrangements may need a specialist scope.
Does receiving a return trigger an automatic refund?
Only where the agreed policy explicitly allows it. Inspection and approval may need to happen first.
Can returned stock be quarantined?
A non-saleable or inspection state can be part of the inventory workflow where required.
Online payments & reconciliation
Connect payment status, refunds and settlement reporting to the order workflow.
02Retail inventory management
Build online availability around reliable stock information from your stores and warehouses.
03Order management
Give each online order a clear status, a responsible person and a defined next step.
Close the loop after the return arrives.
A return affects the customer, stock and payment records. The process starts with the retailer’s return decision, continues through the appropriate collection or parcel route, and ends only when goods have been inspected and the financial adjustment has been recorded.
The included inventory and order tools help keep those steps connected. Returned stock is not automatically available to sell: staff first confirm its condition and status. Vehoo supports the logistics workflow, while refund authority and any handling charges follow the agreed merchant arrangement.
Your systems can be part of the plan.
Explore platform-specific connection routes, supported data and the checks we make before launch. If your system is not listed, we can assess its API, connector or export options.
See what Vehoo could look like for your store.
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