Automated WhatsApp & email notifications

Vehoo connects order events to automated notifications for the store team and the customer. When a supported milestone is recorded, the same event can trigger the relevant WhatsApp and email messages, so both sides work from a consistent order status.

Customers receive useful purchase and delivery updates. Store staff receive preparation, dispatch and exception alerts. Internal stock details and staff-only notes stay within the authorised operational view.

Order confirmation, preparation, dispatch, delivery and a relevant exception can each trigger an approved message. Include a clear reference and the next action, without presenting an estimated arrival as a completed handover.

WhatsApp requires an enabled business messaging connection and the appropriate customer permissions and message setup. Email delivery and WhatsApp arrival times depend on the providers. Track failed notifications and use the agreed fallback or exception route.

We review your actual products, systems and staff responsibilities, then test the normal workflow and the exceptions that matter to your shop. The retailer keeps its stock and brand; Vehoo provides the online setup and included business software without upfront charges.

The merchant arrangement explains the sales-linked fee, payment and delivery responsibilities. Integration timing and operational capacity are checked before the website offers a customer a service.