Signed at dispatch. Confirmed at delivery.
Digital handover signatures, timestamps and order-linked evidence give your team a clearer record of the journey.
delivery
Delivery tracking & notifications
Give customers clearer order progress from preparation to delivery.
Replace uncertainty with meaningful progress.
Customers should be able to tell whether an order is being prepared, ready for collection, dispatched or delivered. Those states need to reflect real operational events.
Tracking is only as current as its source. Vehoo can connect available carrier events and agreed local handover updates without presenting unsupported live-map or precise arrival-time promises.
In practice
A clear operational workflow.
Agree the rules, give each step an owner, and make exceptions visible.
Define the right scope
What we establish together.
- Which events each system or delivery method can reliably provide.
- Email or SMS providers, message costs and notification templates.
- Access controls around order details and tracking links.
- Who handles missing events, customer queries and corrections.
An illustrative retail scenario
A label may be created before a parcel is collected. The customer should not be told it is on its way solely because a label exists. The dispatch message should follow the agreed physical handover event.
This example explains the workflow; it is not a customer case study or a performance claim.
Before you get started
Your questions, answered.
Is live vehicle tracking included?
No universal live-map feature is claimed. Available tracking detail is confirmed for each delivery method.
Can customers receive email updates?
Email notifications can be configured around agreed order events and templates.
What if a carrier event is delayed?
The displayed state should reflect the latest reliable event, with support able to review the underlying shipment.
Can customers track collection orders?
Collection updates can distinguish preparing, ready to collect and collected, without using parcel-delivery terminology.
Can proof of delivery be shown?
Where evidence is collected and appropriate to disclose, access and retention need to follow the agreed privacy and operational policy.
01
Customer accounts & communications
Keep customers informed and make returning to your store easier.
02Order management
Give each online order a clear status, a responsible person and a defined next step.
03Nationwide retail delivery
Reach customers further afield with eligible parcel services and a connected dispatch workflow.
Putting it into practice
Give customers a useful answer before they need to ask.
Order received, being prepared and out for delivery mean different things. The tracking workflow should reflect the actual milestone, so a payment confirmation is not mistaken for a dispatch notice and a parcel label is not treated as proof that goods have left the store.
Vehoo connects the available delivery updates to the customer order. Staff need visibility of delays and exceptions as well as completed handovers. The exact information depends on the delivery service, but every update should help the customer understand what happens next.
Connected visibility, from stock to doorstepEvery milestone recorded.
Every milestone recorded.
The right people informed.
Turn order activity into clear progress: digital signatures at handover, automated WhatsApp and email notifications, and inventory updates connected to the same journey.
One event. Relevant alerts to both sides.
Trigger WhatsApp and email updates for the shop and customer from the same recorded milestone.
Inventory moves with the order.
Connect reservations, preparation, dispatch and returns with the stock records behind your online availability.
A visible journey, step by step.
Follow configured milestones and exceptions through an order timeline, with the right view for each authorised participant.
- Order & payment
Order recorded; payment status checked.
- Stock reserved
Availability updated through the stock connection.
- Picked & packed
Preparation milestones recorded by the team.
- Dispatch signed
Authorised handover recorded with its timestamp.
- Delivery progress
Supported delivery events update the timeline.
- Delivery signed
Recipient confirmation and evidence linked to the order.
Shop: stock, tasks & exceptionsCustomer: their order & deliverySame event → relevant WhatsApp & email updates
Features are configured around the merchant’s connected systems and delivery service. Signature capture depends on the supported handover workflow. Notification arrival and live-update timing depend on providers and connectivity; WhatsApp requires the appropriate messaging setup and customer permissions.
Connect your existing tools
Explore integrations ↗Your systems can be part of the plan.
Explore platform-specific connection routes, supported data and the checks we make before launch. If your system is not listed, we can assess its API, connector or export options.
See what Vehoo could look like for your store.
Tell us about your business. We’ll start with the way you work.