Click & collect for retailers
Let customers order online and collect from your store through a reliable reservation and handover process.
Make the handover as clear as the checkout.
A collection promise depends on stock being found and prepared. The customer should receive a ready-to-collect message after that work is complete, with useful instructions for the selected store.
Vehoo begins with the operational outcome and works back to the capabilities required. Existing systems can remain where practical; the included software is configured at zero cost around the agreed operating model.
A clear operational workflow.
Agree the rules, give each step an owner, and make exceptions visible.
What we establish together.
- Collection locations and opening hours
- Stock reservation and preparation time
- Customer identification and handover evidence
- Uncollected-order and refund policy
A customer orders bulky garden goods for collection. Staff prepare the correct quantities, check vehicle-loading requirements and send collection instructions only after the order is ready.
This example explains the workflow; it is not a customer case study or a performance claim.
Your questions, answered.
When should the ready message be sent?
After the agreed preparation and stock checks, not merely when the order is placed.
Can customers choose a branch?
Branch selection can be offered when location availability and collection capacity support it.
How long is an order held?
The merchant sets a clear collection window and process for uncollected goods.
Can someone else collect the order?
The merchant’s handover policy should define acceptable authorisation and identification.
Can collection be offered alongside delivery?
Yes. Checkout should show the options appropriate to the basket and chosen location.
Retail inventory management
Build online availability around reliable stock information from your stores and warehouses.
02Order management
Give each online order a clear status, a responsible person and a defined next step.
03Delivery options & eligibility
Match customer destinations to suitable delivery options before an order is accepted.
Turn an online basket into a prepared collection.
Customers can buy through your own website and choose collection where it suits the order. The checkout reserves the relevant stock, and the preparation workflow tells staff what to pick. A ready-to-collect message follows the physical check, not just the payment.
Collection works alongside Vehoo delivery within the connected operation. Your included inventory and order systems record preparation and handover, helping prevent the same goods being sold at the counter while they are held for a customer.
Your systems can be part of the plan.
Explore platform-specific connection routes, supported data and the checks we make before launch. If your system is not listed, we can assess its API, connector or export options.
See what Vehoo could look like for your store.
Tell us about your business. We’ll start with the way you work.