Tell us what happened
Use the contact form to explain the issue and identify the relevant service or website page. Include a reference if one exists. Avoid sending payment-card details or unnecessary sensitive information.
How the request is handled
The enquiry form verifies your email before forwarding the message to the team. The issue can then be reviewed against the relevant records and service agreement. A response-time commitment should be taken from your contract where one applies.
Orders from a retailer
If your issue concerns a purchase from a merchant storefront, the seller and the order terms determine the appropriate complaint, return or refund route. Include the retailer’s name and order reference so the request can be directed appropriately.
Further review
If you remain dissatisfied, explain which part of the outcome you would like reconsidered. This process does not affect any applicable statutory rights or external routes available to you.
Help us identify the right record.
For a website enquiry, include the reference from your Vehoo confirmation email where available. For a merchant order, include the retailer name and order reference, plus a concise description of what needs review.
Explain the outcome you are seeking without sending passwords, full card details or unrelated personal information. The team can then identify the relevant enquiry or service arrangement and request any further information needed.