Order management
Give each online order a clear status, a responsible person and a defined next step.
A single order should not become five disconnected tasks.
When an online order arrives, stock confirmation, payment checks, picking and customer messages should follow a defined sequence. A shared status prevents a completed task from being mistaken for one still waiting.
Exceptions deserve the same attention as the normal path. Missing stock, requested changes, failed payments and split fulfilment need named decision-makers and a recorded outcome.
A clear operational workflow.
Agree the rules, give each step an owner, and make exceptions visible.
What we establish together.
- Order states, staff ownership and acceptable transitions.
- Cut-off times and the process for urgent or amended orders.
- Partial fulfilment, substitutions, cancellations and refund permissions.
- Which customer communications are automatic and which require review.
A trade customer orders three products for collection. If one is unavailable, the order should be held for an agreed decision rather than silently marked ready. Staff can record a partial collection and the corresponding adjustment.
This example explains the workflow; it is not a customer case study or a performance claim.
Your questions, answered.
Can staff see a picking queue?
A preparation queue is part of the order workflow scope, with visibility and assignment agreed for the store.
Can customers change an order?
The merchant policy and fulfilment stage determine what changes are possible. Requests should be reviewed before stock or payments are adjusted.
Can one order use multiple deliveries?
Split fulfilment can be scoped, including additional costs and clear customer communication.
Who approves substitutions?
The agreed policy identifies authorised staff and when customer agreement is required.
What happens after a cancellation?
Payment adjustments, reservations and customer updates should all be reconciled to the final cancellation state.
Retail inventory management
Build online availability around reliable stock information from your stores and warehouses.
02Online payments & reconciliation
Connect payment status, refunds and settlement reporting to the order workflow.
03Delivery tracking & notifications
Give customers clearer order progress from preparation to delivery.
An order should never become a loose end.
Each order connects the customer, products, payment and chosen handover method. The included order management system gives the next task a visible status: check, pick, pack, hand over or resolve an exception. A busy shop can then handle online customers alongside people at the counter.
When stock is missing or a customer requests a change, the record should show the decision and its effect on payment and delivery. Vehoo connects these steps to the website and logistics service, so the customer receives useful updates rather than conflicting messages from separate systems.
Your systems can be part of the plan.
Explore platform-specific connection routes, supported data and the checks we make before launch. If your system is not listed, we can assess its API, connector or export options.
See what Vehoo could look like for your store.
Tell us about your business. We’ll start with the way you work.