A clearer answer starts here.
Search practical answers about Vehoo, the platform, delivery and the way a merchant launch works.
211 questions
What does Vehoo provide at zero upfront cost?
Your own branded website and e-commerce store, checkout and payment gateway integration, plus the business management software needed for the online operation: POS, inventory, warehouse, orders and reporting. Vehoo sets up the connected operation without upfront setup charges.
Your shop online with zero upfront cost ↗
How does Vehoo earn?
We earn when you get sales. Our revenue comes from an agreed sales-linked fee, rather than an upfront website build or software setup charge. The rate, calculation and treatment of refunds are agreed before launch.
Your shop online with zero upfront cost ↗
Do I keep ownership of my shop and stock?
Yes. You own your shop, your stock and your retail brand. Vehoo makes your business available online and connects the systems and delivery workflow around it. You do not need to buy a second stockholding just for the website.
Your shop online with zero upfront cost ↗
Are POS, inventory and warehouse software included?
Yes. Vehoo offers the connected POS, inventory and warehouse management software at zero software cost as part of this model. We configure the tools around your operation and integrate suitable existing systems where practical.
Your shop online with zero upfront cost ↗
Can you offer instant and one-day delivery?
Our aim is to bring every local shop online with instant and one-day delivery. Available delivery speeds depend on stock, the product, customer postcode, order time and delivery capacity. Customers see the available service at checkout.
Your shop online with zero upfront cost ↗
Does zero upfront cost mean every order has no costs?
Zero upfront cost covers Vehoo setup and the included business software. Vehoo earns through the agreed sales-linked fee. Payment processing and delivery arrangements are explained before launch so you can understand the amount retained from each sale.
Your shop online with zero upfront cost ↗
What does Vehoo actually do?
Vehoo brings the online retail operation together: a branded storefront, catalogue, payments, order handling and fulfilment, with collection and delivery workflows. POS, inventory, warehouse and business management software are included at zero cost, with no upfront setup charges.
Your shop online with zero upfront cost ↗
Will my business keep its own brand?
Yes. Your store, stock and customer-facing identity remain yours. You have your own branded website and e-commerce store, using your domain or an agreed shop address.
Your shop online with zero upfront cost ↗
Can I keep my existing till or stock system?
We start by reviewing what you already use. Where a suitable export or integration exists, existing systems can remain part of the workflow. Optional replacement software is scoped only where needed.
Your shop online with zero upfront cost ↗
Do I need to put every product online?
No. A focused pilot can begin with a manageable selection of products that have reliable stock, clear descriptions and practical fulfilment requirements.
Your shop online with zero upfront cost ↗
Where will local delivery be available?
Delivery options are matched to the customer’s postcode, product and requested service. We confirm availability and any handling requirements when scoping your store.
Your shop online with zero upfront cost ↗
Can customers further afield order?
Eligible parcels can be planned for nationwide delivery through approved carrier integrations. Availability depends on the destination, parcel profile and contracted carrier service.
Your shop online with zero upfront cost ↗
How is Vehoo priced?
There are no upfront charges for your website, e-commerce store or included business systems. Vehoo earns when you get sales through an agreed sales-linked fee. Payment processing and delivery arrangements are explained before launch.
Your shop online with zero upfront cost ↗
Is this a consumer marketplace?
The initial focus is each merchant’s own online business. A shared local discovery marketplace is a later phase, once sufficient retailer supply and operational capacity exist.
Your shop online with zero upfront cost ↗
Who picks and packs the orders?
Responsibilities are agreed with each merchant. Store teams usually prepare stock from their premises, with Vehoo providing the connected picking, collection and dispatch workflow and any contracted operational support.
Your shop online with zero upfront cost ↗
What is the first step?
Tell us about your store, product range, systems and delivery needs. We assess the fit and propose a practical launch scope before discussing implementation.
Your shop online with zero upfront cost ↗
Can I use my own domain?
Yes. A merchant-owned domain or shop subdomain can be included in the agreed setup. Domain access and DNS changes are reviewed before launch.
Managed digital commerce ↗
Who uploads the products?
Initial import and ongoing catalogue work are scoped separately. Vehoo can provide a managed catalogue service, or agree a workflow for your staff to maintain it.
Managed digital commerce ↗
Can I keep my existing website?
We assess its platform, access and integration options. An existing site may be retained or improved where practical; a replacement is proposed only when the scope requires it.
Managed digital commerce ↗
Are online marketing services included?
Marketing, content and campaign management are optional services. A storefront launch by itself is not a promise of customer traffic or sales.
Managed digital commerce ↗
Who is the seller to the customer?
The contracting seller, payment responsibilities and customer terms must be agreed in the merchant contract before transactions begin.
Managed digital commerce ↗
Must I replace my current till?
No. We first assess whether its exports or integration interfaces can support the required workflow.
Retail point of sale ↗
Is POS included with every plan?
Yes. POS software is included at zero cost in the Vehoo model. We confirm the configuration and hardware compatibility for your store.
Retail point of sale ↗
Can different branches have separate tills?
Branch and till structure can be part of a multi-site scope, with access and stock ownership defined per location.
Retail point of sale ↗
Will existing card terminals work?
Compatibility depends on the terminal provider, payment arrangement and selected POS setup. It must be checked before a commitment is made.
Retail point of sale ↗
Does POS guarantee real-time online stock?
No. Update frequency depends on the source system and connection. Stock buffers and exception handling are agreed around those limits.
Retail point of sale ↗
Can Vehoo use a spreadsheet stock list?
A controlled import can be a starting point. The process must define who updates the file, how often it is imported and how stale availability is managed.
Retail inventory management ↗
Can each branch show different availability?
Location-specific stock can be scoped so an order or collection offer reflects the relevant branch.
Retail inventory management ↗
What happens when an item is missing?
Staff should raise an exception before dispatch. The agreed workflow covers customer contact, alternatives, partial fulfilment or cancellation.
Retail inventory management ↗
Are returned items immediately available to sell?
They should become saleable only after the required inspection and stock-status update.
Retail inventory management ↗
Can stock alerts trigger purchasing?
Reorder thresholds can support replenishment decisions where that capability is included. Supplier lead times and purchasing approval remain important.
Retail inventory management ↗
Can a small stockroom use this approach?
Yes. Start with a simple location and preparation workflow. A large warehouse implementation is not required for every store.
Warehouse management ↗
Can stock move between branches?
Transfers can be included, with goods recorded as dispatched, in transit and received rather than simultaneously available at both locations.
Warehouse management ↗
Is barcode scanning mandatory?
No. Scanning can improve a suitable workflow, but its hardware, product labels and software support need to be scoped.
Warehouse management ↗
How are partial picks handled?
The agreed process identifies the missing items and who decides whether to wait, split the order or contact the customer.
Warehouse management ↗
Does Vehoo store my stock?
The proposition is built around the merchant’s existing stock and premises. Any separate storage or fulfilment service requires a specific agreement.
Warehouse management ↗
Will Vehoo place supplier orders automatically?
Only if a specifically approved automation is included. The starting point is usually a controlled approval workflow.
Purchasing & replenishment ↗
Can suppliers use different product codes?
Supplier-to-retailer product-code mapping is part of the data preparation.
Purchasing & replenishment ↗
Can the workflow handle partial deliveries?
Partial receiving can be scoped so outstanding quantities remain visible.
Purchasing & replenishment ↗
Does purchasing replace my accounting software?
Not necessarily. Accounting responsibilities and any integration must be defined separately.
Purchasing & replenishment ↗
Can replenishment account for seasonality?
Demand reports can inform purchasing, but buyers should review seasonal assumptions and supplier constraints.
Purchasing & replenishment ↗
Does Vehoo act as the payment provider?
The website describes payment integration. The gateway provider and contracting arrangement are confirmed in the merchant agreement.
Online payments & reconciliation ↗
Are payment-processing fees the same as setup costs?
No. Vehoo provides gateway integration with no upfront setup charge. Provider transaction charges and the agreed sales-linked fee are explained before launch.
Online payments & reconciliation ↗
Can an order be partially refunded?
This depends on gateway support and the agreed permission workflow. The transaction reference should remain linked to the order.
Online payments & reconciliation ↗
Who handles chargebacks?
The merchant-of-record and liability arrangement determines responsibility. It must be documented before taking payments.
Online payments & reconciliation ↗
Will my staff see full card details?
Payment design should use the chosen provider’s hosted or tokenised flow so sensitive card details are not exposed unnecessarily to store staff.
Online payments & reconciliation ↗
Can staff see a picking queue?
A preparation queue is part of the order workflow scope, with visibility and assignment agreed for the store.
Order management ↗
Can customers change an order?
The merchant policy and fulfilment stage determine what changes are possible. Requests should be reviewed before stock or payments are adjusted.
Order management ↗
Can one order use multiple deliveries?
Split fulfilment can be scoped, including additional costs and clear customer communication.
Order management ↗
Who approves substitutions?
The agreed policy identifies authorised staff and when customer agreement is required.
Order management ↗
What happens after a cancellation?
Payment adjustments, reservations and customer updates should all be reconciled to the final cancellation state.
Order management ↗
Are customer accounts required for every purchase?
Guest and account checkout options are agreed for the storefront. An account should serve a useful customer need.
Customer accounts & communications ↗
Can customers see previous orders?
Order history can be included, subject to the account and data-migration scope.
Customer accounts & communications ↗
Are SMS messages included?
Channel availability, provider charges and templates are scoped separately.
Customer accounts & communications ↗
Will customers be added to marketing lists?
A service transaction should not silently enrol someone in marketing. Marketing permissions require their own appropriate process.
Customer accounts & communications ↗
Can trade buyers have different access?
Trade account and permission requirements can be reviewed as part of a bespoke solution.
Customer accounts & communications ↗
Will I see sales by branch?
Branch-level reporting can be scoped where order and stock records identify the relevant location.
Retail analytics & reporting ↗
Does GMV mean Vehoo revenue?
No. GMV describes the value of merchandise sold under the agreed definition. Platform fees and service revenue are separate.
Retail analytics & reporting ↗
Can reports include delivery costs?
Yes, where reliable cost data is available and included in the reporting scope.
Retail analytics & reporting ↗
Are revenue forecasts guaranteed?
No. Reporting describes recorded activity; plans and projections depend on assumptions and future performance.
Retail analytics & reporting ↗
Can I export reports?
Export formats, fields and permissions are confirmed as part of the solution.
Retail analytics & reporting ↗
Do you integrate with every POS or ERP?
No universal compatibility is claimed. Each system is assessed for access, documentation and commercial suitability.
Retail software integrations ↗
Can we begin with CSV imports?
Yes, where a controlled import meets the operational need and its limitations are understood.
Retail software integrations ↗
Are custom integrations included?
Custom work is separately scoped, including build, testing and ongoing maintenance responsibilities.
Retail software integrations ↗
What happens when an integration fails?
The design should surface the failure, preserve the last understood state and provide a controlled retry or manual reconciliation path.
Retail software integrations ↗
Can the same system serve several branches?
This depends on its location model and access controls. Branch identifiers and stock ownership are reviewed explicitly.
Retail software integrations ↗
Is there a public API documentation portal?
Not at present on this website. Discuss the integration need with Vehoo to establish the available interface and documentation.
APIs & webhooks ↗
How are credentials supplied?
Production access must follow the agreed secure onboarding process. Credentials should not be placed in storefront code or shared public files.
APIs & webhooks ↗
Can webhooks arrive out of order?
They can in many distributed systems. The integration should validate sequence and current state rather than blindly overwrite records.
APIs & webhooks ↗
What is idempotency?
It means a repeated request has the same intended effect as a single request, helping prevent duplicate actions.
APIs & webhooks ↗
Are custom endpoints possible?
Requirements can be assessed, but availability, development cost and maintenance are confirmed in the scope.
APIs & webhooks ↗
Is local delivery limited to one named city?
The customer offer is based on the retailer, order and destination. Vehoo confirms the available service for the relevant postcode rather than presenting one city as the definition of local.
Local retail delivery ↗
Is same-day delivery guaranteed?
No universal same-day promise is made. Any available service window must be confirmed for the order and contracted operation.
Local retail delivery ↗
Can heavy goods be delivered locally?
They require an appropriate vehicle, handling arrangement and service scope. Eligibility is reviewed before the option is offered.
Local retail delivery ↗
What does the customer see?
The customer sees the delivery option, price and relevant updates agreed for that storefront.
Local retail delivery ↗
What if nobody is available to receive the order?
The merchant’s delivery policy defines contact, safe-place restrictions, reattempts and any additional charges.
Local retail delivery ↗
Which carriers does Vehoo use?
Carrier options are assessed against the merchant’s requirements and approved agreements. Named partnerships are not claimed on this website.
Nationwide retail delivery ↗
Can every product go by parcel?
No. Size, weight, contents, value and destination restrictions apply to the selected service.
Nationwide retail delivery ↗
Will customers receive tracking?
Available tracking events can be connected to the order and customer communication workflow.
Nationwide retail delivery ↗
Are all UK destinations charged equally?
Service availability and surcharges may vary by postcode. Rates should be shown according to the agreed delivery rules.
Nationwide retail delivery ↗
Who handles a loss or damage claim?
The carrier agreement and merchant contract define responsibility, evidence and claim deadlines.
Nationwide retail delivery ↗
Can we keep our existing drivers?
Yes, the merchant-fleet approach is designed to accommodate the retailer’s existing delivery capability where suitable.
Connect your own delivery fleet ↗
Does Vehoo supply a driver app automatically?
Driver interface requirements and available features are confirmed in the proposal.
Connect your own delivery fleet ↗
Can we combine our vans and parcel delivery?
The delivery rules can be designed around different order profiles, using the appropriate available method.
Connect your own delivery fleet ↗
Who decides the route?
Routing ownership is agreed with the merchant. Tools and operational management should not be assumed to be the same service.
Connect your own delivery fleet ↗
Can drivers record failed deliveries?
Exception recording can be part of the workflow, with an agreed reason and next action.
Connect your own delivery fleet ↗
Is live vehicle tracking included?
No universal live-map feature is claimed. Available tracking detail is confirmed for each delivery method.
Delivery tracking & notifications ↗
Can customers receive email updates?
Email notifications can be configured around agreed order events and templates.
Delivery tracking & notifications ↗
What if a carrier event is delayed?
The displayed state should reflect the latest reliable event, with support able to review the underlying shipment.
Delivery tracking & notifications ↗
Can customers track collection orders?
Collection updates can distinguish preparing, ready to collect and collected, without using parcel-delivery terminology.
Delivery tracking & notifications ↗
Can proof of delivery be shown?
Where evidence is collected and appropriate to disclose, access and retention need to follow the agreed privacy and operational policy.
Delivery tracking & notifications ↗
Does one return policy apply to every retailer?
No. The policy needs to reflect the merchant, goods and contractual circumstances.
Returns logistics ↗
Can a return label be generated?
A label can be included where the contracted carrier service supports the required return route.
Returns logistics ↗
Are bulky collections handled like parcels?
No. Access, packaging, vehicle and handling arrangements may need a specialist scope.
Returns logistics ↗
Does receiving a return trigger an automatic refund?
Only where the agreed policy explicitly allows it. Inspection and approval may need to happen first.
Returns logistics ↗
Can returned stock be quarantined?
A non-saleable or inspection state can be part of the inventory workflow where required.
Returns logistics ↗
Can delivery prices vary by postcode?
Yes. The agreed configuration can reflect relevant geographic charges and service availability.
Delivery options & eligibility ↗
Can customers collect instead?
Click & collect can be offered where the selected branch and order are eligible.
Delivery options & eligibility ↗
Can some products be collection-only?
Yes. Product-level fulfilment restrictions can prevent unsuitable delivery promises.
Delivery options & eligibility ↗
Are delivery time slots guaranteed?
Only the contracted service and confirmed availability determine the commitment. A displayed preference is not automatically a guarantee.
Delivery options & eligibility ↗
What happens if an order has mixed product types?
The rules should either offer a suitable combined method, an explicitly priced split, or a reviewed alternative.
Delivery options & eligibility ↗
Is an audit the same as a website quote?
No. It examines the operating requirements behind the storefront before proposing a technical and commercial scope.
Your retail opportunity audit ↗
What should I prepare?
Bring a representative product list, details of your stock and till systems, and examples of how collection or delivery works today.
Your retail opportunity audit ↗
Do you need private customer records?
An initial assessment should use only the information necessary. Aggregated examples often explain the operation without sharing customer data.
Your retail opportunity audit ↗
Will the assessment guarantee sales?
No. It identifies a testable opportunity and the requirements for a controlled launch.
Your retail opportunity audit ↗
Can an existing online retailer request an audit?
Yes. The focus can be disconnected systems, fulfilment problems or opportunities to improve an existing channel.
Your retail opportunity audit ↗
Who owns the onboarding checklist?
Vehoo and the merchant agree named responsibilities so missing data or access does not silently delay the launch.
Merchant onboarding ↗
Can we import existing product information?
Yes, subject to format, quality and the merchant’s rights to use the supplied images and descriptions.
Merchant onboarding ↗
Will staff receive training?
Training scope and materials are agreed around the tasks each role needs to perform.
Merchant onboarding ↗
Can we test without real customer orders?
A controlled testing phase should rehearse key journeys before live transactions are enabled.
Merchant onboarding ↗
How is the launch date chosen?
It follows readiness of the catalogue, systems, payment arrangements, fulfilment and staff; it is not a universal fixed turnaround.
Merchant onboarding ↗
Is every retailer eligible for a pilot?
Suitability depends on product data, staff capacity, order economics and the agreed service requirements.
A focused retail pilot ↗
Is setup free?
No universal free-setup offer is published. The proposal sets out the terms for a selected launch partner.
A focused retail pilot ↗
How long does a pilot run?
The duration and review milestones are agreed around the catalogue and operating needs.
A focused retail pilot ↗
What do we measure?
Measures can include orders, conversion, stock exceptions, preparation times, delivery outcomes and contribution after relevant costs.
A focused retail pilot ↗
What happens after the pilot?
The review determines whether to expand, refine the workflow or change the commercial scope.
A focused retail pilot ↗
Does Vehoo replace my shop staff?
The scope typically builds around the merchant’s existing team. Managed responsibilities are explicitly agreed rather than assumed.
Day-to-day online operations ↗
Who answers customer queries?
Customer-service ownership and channels are set out in the service scope.
Day-to-day online operations ↗
Can staff work by branch?
Role and branch visibility can be designed around the retailer’s structure.
Day-to-day online operations ↗
How are urgent problems escalated?
The agreement should identify the responsible contacts and the process for operational exceptions.
Day-to-day online operations ↗
Are support hours guaranteed on this website?
No. Support coverage and any service levels are confirmed in the merchant agreement.
Day-to-day online operations ↗
Does Vehoo guarantee revenue growth?
No. Results depend on demand, product offer, pricing and operational execution.
Grow your online retail channel ↗
Can marketing be included?
SEO, content and campaign work can be scoped as optional managed services.
Grow your online retail channel ↗
When should we add more products?
Expand when data quality, preparation capacity and fulfilment economics support the additional range.
Grow your online retail channel ↗
Can we add new branches?
A multi-site expansion should review location stock, staff roles and delivery availability before rollout.
Grow your online retail channel ↗
How do repeat orders fit?
Order history and repeat-purchase journeys can help customers return, while checking current stock and prices.
Grow your online retail channel ↗
Do I need an e-commerce team?
Vehoo can provide agreed operational and managed services, but the merchant still needs clear responsibilities for stock and physical preparation.
Take your physical store online ↗
Can the store keep its identity?
Yes. The storefront is designed around the merchant’s brand and agreed domain.
Take your physical store online ↗
Must all products launch together?
No. A controlled starting range can reduce complexity and expose operational issues earlier.
Take your physical store online ↗
Can I keep serving walk-in customers?
The online process should account for shop-floor demand and the stock shared between channels.
Take your physical store online ↗
What determines the starting scope?
Product suitability, data quality, systems, staff capacity and order economics shape the proposal.
Take your physical store online ↗
Can each branch have its own availability?
Location-specific availability can be scoped around the stock source and update frequency.
Connected multi-site retail ↗
Can managers see all branches?
Reporting and access can distinguish central management from location-specific staff roles.
Connected multi-site retail ↗
Can orders move between locations?
Transfers or rerouting need explicit ownership, timing and customer communication rules.
Connected multi-site retail ↗
Can we roll out gradually?
A branch-by-branch rollout can reduce risk and create a repeatable onboarding process.
Connected multi-site retail ↗
Are enterprise prices fixed online?
No. Branch count, integrations and operational requirements are assessed in a bespoke proposal.
Connected multi-site retail ↗
When should the ready message be sent?
After the agreed preparation and stock checks, not merely when the order is placed.
Click & collect for retailers ↗
Can customers choose a branch?
Branch selection can be offered when location availability and collection capacity support it.
Click & collect for retailers ↗
How long is an order held?
The merchant sets a clear collection window and process for uncollected goods.
Click & collect for retailers ↗
Can someone else collect the order?
The merchant’s handover policy should define acceptable authorisation and identification.
Click & collect for retailers ↗
Can collection be offered alongside delivery?
Yes. Checkout should show the options appropriate to the basket and chosen location.
Click & collect for retailers ↗
Is reorder the same as a subscription?
No. Reorder helps the customer make another purchase; a subscription introduces recurring commitments and payment requirements.
Repeat ordering for retail ↗
Can prices change between orders?
Yes. The repeat basket must show current prices before the customer commits.
Repeat ordering for retail ↗
What happens to discontinued products?
The journey should identify unavailable items and present approved alternatives without assuming consent.
Repeat ordering for retail ↗
Are subscriptions included automatically?
No. Recurring orders, payments and cancellation workflows need a specific agreed scope.
Repeat ordering for retail ↗
Can trade customers repeat an order?
This can be reviewed alongside account pricing, permissions and product availability.
Repeat ordering for retail ↗
Can bulky products be sold online?
Yes, where the fulfilment and delivery requirements can be assessed and supported.
High-value & bulky retail orders ↗
Is installation included?
Not unless explicitly contracted. Delivery and installation are separate responsibilities.
High-value & bulky retail orders ↗
Can we use our specialist vehicle?
The merchant-fleet model can preserve a suitable existing delivery asset.
High-value & bulky retail orders ↗
Can an order require manual review?
A reviewed quotation or eligibility check may be appropriate for complex access or handling requirements.
High-value & bulky retail orders ↗
What about damage or failed access?
Evidence, notification deadlines, reattempts and liability must follow the agreed merchant and delivery terms.
High-value & bulky retail orders ↗
Which marketplaces can Vehoo manage?
We offer managed services for Amazon, eBay, Etsy and AliExpress, with other channels considered where suitable. Each launch depends on the retailer, products, seller-account eligibility and practical integration options.
Fully managed marketplace services ↗
Do I still have my own website?
Yes. Your own branded e-commerce store remains part of the Vehoo model. Marketplace management provides additional selling channels alongside it.
Fully managed marketplace services ↗
What does fully managed mean?
The agreed scope can cover catalogue preparation, listings, stock coordination, order handling, customer-service tasks, returns administration and reporting. We record responsibilities so your team knows which work Vehoo handles.
Fully managed marketplace services ↗
Does this guarantee seller approval or sales?
No. Each marketplace controls seller and product approval. Vehoo can manage the agreed operational work, but does not guarantee account acceptance, ranking or sales.
Fully managed marketplace services ↗
Are marketplace fees included in the zero-cost software offer?
Marketplace seller fees, transaction charges and advertising costs are distinct from the included Vehoo software and zero-upfront website setup. We explain the channel arrangement and management fees before starting.
Fully managed marketplace services ↗
Is Vehoo an official marketplace partner?
This page describes Vehoo’s managed services for retailers. It does not claim an official partnership, accreditation or endorsement from any named marketplace.
Fully managed marketplace services ↗
Can customers repeat their feed order?
A reorder journey can use previous purchases while rechecking current stock, pack size and price.
Pet, feed & equine retail ↗
Can heavy feed sacks be delivered?
Yes where the agreed service supports the weight and handling. Delivery eligibility is assessed for the order.
Pet, feed & equine retail ↗
Can different bag sizes have separate stock?
Each saleable variant should have its own identifier and stock mapping.
Pet, feed & equine retail ↗
Are specialist or restricted products automatically eligible?
No. Product restrictions and any specialist handling requirements need separate review.
Pet, feed & equine retail ↗
Can subscriptions be added later?
They can be assessed once recurring payments, availability and cancellation workflows are properly scoped.
Pet, feed & equine retail ↗
Can we support trade-account pricing?
Account pricing and buyer permissions can be assessed as a bespoke capability.
Builders’ merchant e-commerce ↗
Can prices be shown per pack or unit?
The catalogue should clearly define the selling unit and any pack conversion.
Builders’ merchant e-commerce ↗
Can we keep our delivery vehicle?
A suitable existing vehicle can be part of the operating arrangement while Vehoo connects the order workflow.
Builders’ merchant e-commerce ↗
Can customers collect building supplies?
Collection can be offered with preparation timing, location and loading instructions.
Builders’ merchant e-commerce ↗
Must complex products use instant checkout?
No. Some products or access requirements may need a reviewed quotation or eligibility check.
Builders’ merchant e-commerce ↗
Can plants be sold online?
They can be considered where descriptions, condition checks and handling arrangements are suitable.
Garden centre e-commerce ↗
Can seasonal stock be updated quickly?
The update process depends on your source system, staff ownership and agreed synchronisation frequency.
Garden centre e-commerce ↗
Can different categories have different delivery methods?
Yes. Product-level eligibility is essential for a mixed garden catalogue.
Garden centre e-commerce ↗
Can customers collect bulky goods?
Click & collect can be scoped with preparation, loading and access instructions.
Garden centre e-commerce ↗
Should the entire range launch immediately?
A focused range can help establish reliable product data and fulfilment before seasonal expansion.
Garden centre e-commerce ↗
Can we distinguish showroom and warehouse stock?
Yes. Location and saleable-status rules should reflect how each item can be fulfilled.
Furniture retail e-commerce ↗
Can ordered-in furniture be offered?
It requires clear availability, lead-time and customer terms, scoped around the actual supply process.
Furniture retail e-commerce ↗
Does delivery include assembly?
Only if that service is specifically agreed. Delivery, assembly and installation should be described separately.
Furniture retail e-commerce ↗
Can customers choose a delivery date?
Scheduling depends on the available service and capacity; displayed commitments must match the operation.
Furniture retail e-commerce ↗
How are damaged items handled?
The workflow should capture evidence and route the case through the merchant’s agreed delivery and returns process.
Furniture retail e-commerce ↗
Can products be priced per square metre and sold by pack?
The catalogue can be scoped to explain both measures and the actual selling quantity clearly.
Flooring retail online ↗
Can customers order samples?
Sample products and their fulfilment rules can be included in the selected catalogue.
Flooring retail online ↗
Can we include fitting appointments?
Fitting is a separate operational requirement and needs a specific scope.
Flooring retail online ↗
Can online quotes be reviewed before payment?
A quotation-led process may suit complex quantities or job requirements.
Flooring retail online ↗
Can batch information be tracked?
Any batch-level stock requirement must be confirmed against the selected inventory capability.
Flooring retail online ↗
Can customers search by manufacturer reference?
Product-reference search can be included when the catalogue contains clean, consistent identifiers.
Plumbing & electrical trade retail ↗
Can trade accounts have agreed prices?
Account-specific pricing and permissions can be reviewed in the solution scope.
Plumbing & electrical trade retail ↗
Is urgent local delivery guaranteed?
Only confirmed services and cut-offs should be offered; no universal urgent-delivery promise is made.
Plumbing & electrical trade retail ↗
Can branches fulfil different orders?
Location-specific stock and fulfilment rules can be scoped for a multi-site merchant.
Plumbing & electrical trade retail ↗
Can technical product data be imported?
Yes, where the data is suitable and the merchant has the right to use it.
Plumbing & electrical trade retail ↗
Is vehicle-registration lookup included?
No. Fitment data, licensing and integration need a specific assessment.
Auto-parts retail e-commerce ↗
Can customers search by part number?
Part-number search can be scoped around the available catalogue data.
Auto-parts retail e-commerce ↗
Can local trade deliveries be offered?
Suitable services can be agreed by destination, product and operational availability.
Auto-parts retail e-commerce ↗
How are incorrect-part returns handled?
The merchant’s policy and compatibility evidence should guide the return and stock-inspection workflow.
Auto-parts retail e-commerce ↗
Can we begin with a limited range?
Yes. A well-identified starting range may be more practical than importing a complex catalogue without validation.
Auto-parts retail e-commerce ↗
Can rural destinations be served?
Availability and charges depend on the destination and agreed service; each offer needs to reflect those rules.
Agricultural & farm-supply retail ↗
Can repeat feed orders be supported?
Reorder journeys can be scoped with current stock, price and delivery validation.
Agricultural & farm-supply retail ↗
Are all agricultural products eligible?
No. Restricted, hazardous or specialist goods require a separate suitability review.
Agricultural & farm-supply retail ↗
Can delivery instructions be collected?
Relevant access instructions can be part of checkout and passed to the responsible fulfilment workflow.
Agricultural & farm-supply retail ↗
Can stock and supplier ordering connect?
Inventory and purchasing capabilities can be assessed together where useful.
Agricultural & farm-supply retail ↗
Can the store keep its specialist identity?
Yes. The storefront should reflect the merchant’s brand and product expertise.
Specialist retail e-commerce ↗
Can product variants have separate stock?
Each saleable variant should be mapped to the appropriate identifier and stock record.
Specialist retail e-commerce ↗
Can we provide detailed product guidance?
Useful, accurate descriptions and guides can form part of an agreed content scope.
Specialist retail e-commerce ↗
Can a niche retailer use nationwide delivery?
Eligible products can be offered with suitable contracted services and packaging requirements.
Specialist retail e-commerce ↗
What makes a good starting catalogue?
A range with reliable stock, understandable descriptions, clear pricing and manageable fulfilment is a practical starting point.
Specialist retail e-commerce ↗
What does Vehoo provide at zero upfront cost?
Your own branded website and e-commerce store, checkout and payment gateway integration, plus the business management software needed for the online operation: POS, inventory, warehouse, orders and reporting. Vehoo sets up the connected operation without upfront setup charges.
Zero upfront cost e-commerce & free retail software ↗
How does Vehoo earn?
We earn when you get sales. Our revenue comes from an agreed sales-linked fee, rather than an upfront website build or software setup charge. The rate, calculation and treatment of refunds are agreed before launch.
Zero upfront cost e-commerce & free retail software ↗
Do I keep ownership of my shop and stock?
Yes. You own your shop, your stock and your retail brand. Vehoo makes your business available online and connects the systems and delivery workflow around it. You do not need to buy a second stockholding just for the website.
Zero upfront cost e-commerce & free retail software ↗
Are POS, inventory and warehouse software included?
Yes. Vehoo offers the connected POS, inventory and warehouse management software at zero software cost as part of this model. We configure the tools around your operation and integrate suitable existing systems where practical.
Zero upfront cost e-commerce & free retail software ↗
Can you offer instant and one-day delivery?
Our aim is to bring every local shop online with instant and one-day delivery. Available delivery speeds depend on stock, the product, customer postcode, order time and delivery capacity. Customers see the available service at checkout.
Zero upfront cost e-commerce & free retail software ↗
Does zero upfront cost mean every order has no costs?
Zero upfront cost covers Vehoo setup and the included business software. Vehoo earns through the agreed sales-linked fee. Payment processing and delivery arrangements are explained before launch so you can understand the amount retained from each sale.
Zero upfront cost e-commerce & free retail software ↗
What sales fee will my business pay?
We agree the rate and calculation with you before launch, including how refunds and cancelled orders are treated. No universal percentage is published here.
Zero upfront cost e-commerce & free retail software ↗
Does Vehoo take ownership of my stock?
No. Your shop, stock and retail brand remain yours. Vehoo provides the online operation, included systems and delivery workflow.
Zero upfront cost e-commerce & free retail software ↗
Can Vehoo manage marketplace channels too?
Yes. Fully managed services are available for Amazon, eBay, Etsy and AliExpress, subject to seller and product eligibility. We agree channel responsibilities and explain marketplace fees before starting.
Zero upfront cost e-commerce & free retail software ↗
Start with the commercial essentials.
Vehoo sets up your own website, e-commerce store and connected business systems without upfront charges. Included POS, inventory and warehouse software are offered at zero cost. You keep your shop, stock and brand, and Vehoo earns through the agreed sales-linked fee.
For delivery, our aim is instant and one-day service for local shops, with availability checked against the actual order. The answers below explain the practical details, from live stock connections to payment processing and the responsibilities of your store team.